Most products are made-to-order.

- Materials and supplies (yarn, isolon, crepe paper, fabrics, accessories)
— 3–5 business days.
- Custom handmade items (life-size flowers, hemp bed linen, knitted clothing, blankets, plush toys etc.) — 7–14 business days.

If your order contains both types of items, the total processing time will be based on the longest one. We will notify you if there is any delay.

Yes! We love custom orders. Just message us before or after placing the order with your requirements. We will confirm the details and price..

Yes, we work with wholesale buyers. Please contact us at worldofyarn1311@gmail.com for special pricing and conditions.

Total time = processing time + transit time.

- Standard postal shipping: 14–25 days on average (up to 30–40 days during holidays).

- Express shipping (FedEx, UPS, DHL, EMS): 5–15 business days depending on the carrier and destination.

Exact shipping cost and estimated delivery time are shown at checkout. 

Yes, we ship to more than 190 countries. Availability and rates are calculated automatically at checkout. 

- For the USA — we pay all duties and taxes.

- For other countries — any import duties, taxes or customs fees are the responsibility of the buyer. Please check your country’s rules before ordering.

You have 14–21 days from the date of delivery to request a return or exchange.

- Materials can be returned if unused and in original packaging.

-Custom-made items are accepted only in case of manufacturing defect or damage during shipping.

Original shipping cost is non-refundable. Return shipping is paid by the customer.

Take photos immediately and contact us at fuzzyroomltd@gmail.com We will quickly arrange a partial/full refund or replacement.

We offer the following secure and convenient ways to pay:
- Credit / Debit cards (Visa, Mastercard, American Express etc.) — through Shopify Payments
- PayPal
- Western Union
- MoneyGram
- Cryptocurrency (Bitcoin, USDT and other popular coins — write to us for current wallet addresses)

If you prefer to pay via Western Union, MoneyGram or crypto, please contact us before placing the order so we can send you the exact payment details and instructions.
All payments are processed securely. We do not store your full card details.

Yes, if the order has not yet entered production. Please contact us as soon as possible.

You will receive a tracking number by email as soon as your order is shipped. You can also track it in your personal account on the website.

Feel free to write to us anytime: fuzzyroomltd@gmail.com

We usually reply within 1 business day.