Standard Shipping
We ship to 192 countries worldwide in partnership with national postal operators. This network gives access to more than 660,000 pickup points across over 230 countries and territories.
During checkout, simply add your product to the cart to see the exact shipping rate and availability for your country.
Please note: Standard postal delivery typically takes 14–25 days on average. For more precise timing, feel free to contact our manager.
Order Processing Time
Most of our products are made-to-order, so each order requires individual preparation and production. Processing time depends on the type of items in your cart.
Materials and supplies (yarn, isolon, crepe paper, fabrics, accessories, etc.) — 3–5 business days.These items are usually in stock or require minimal preparation
Custom handmade items (life-size flowers, hemp bed linen, knitted clothing, blankets, plush toys, and other made-to-order products) — 7–14 business days.This includes design approval (if needed), production, and quality control.
If your order contains both materials and custom-made items, the total processing time will be based on the longest one (usually 7–14 business days), unless you request separate shipments.
Important notes:
- Orders placed before 14:00 EET (Kyiv time) on a business day are usually processed starting that same day
- During peak seasons (holidays, sales, or high demand periods), processing time may increase by 2–4 additional business days. We will notify you in advance if this happens.
- We always strive to complete your order as quickly as possible and will keep you updated via email about the status.
Total estimated delivery time = Order processing time + Transit time of the chosen shipping method.
Express delivery
We partner with leading international carriers: FedEx, UPS, TNT, DHL, and EMS. This allows you to choose the best balance of price and speed.Because most of our products are made-to-order with custom sizes and quantities, shipping costs vary.
We recommend contacting us directly — we’ll happily calculate the exact delivery cost for your order.
FedEx Express
UPS Express
DHL Express
EMS Express
Shipping to USA and Canada
Standard postal delivery to the USA and Canada usually takes 14–21 business days.
During the Christmas holiday season, delays of 20–30 days can occasionally occur (though rare).
For large or bulky parcels: if the recipient is not home, the package is held at the local post office with a notice left for pickup or rescheduling.
Delivery large orders
This option is available only for Eurozone countries.
Applies to wholesale orders or any single order exceeding 1000 USD.
Our managers select the most suitable transport method.
We handle all customs clearance on your behalf — no extra fees or intermediaries required. Delivery goes directly to the address you provide.
Please provide:
- Accurate contact details
- A secondary contact (recommended) who can receive the parcel outside regular business hours
Deliveries can occur after 6 PM or on weekends (Saturday–Sunday).
Typical transit time: 4–10 days, depending mainly on customs processing at the border.
Customs clearance
Customs clearance is managed by the authorities of the destination country. Any duties or taxes are collected by the postal / courier service upon delivery.
Before ordering, please check your country’s duty-free import limits for personal goods. If the value exceeds the threshold, you may be required to pay customs duties when receiving the parcel.
Our team can assist in various ways to minimize or avoid duties (e.g., optimal parcel splitting or documentation) — just ask your manager.
Customs Duties and Import Fees for Deliveries to the USA
We take care of all customs clearance procedures for shipments to the United States.
Important:For all orders delivered to the USA, FuzzyRoom fully pays the required U.S. import duties, taxes, brokerage fees, and any other customs charges on behalf of the customer.
This means:
- You will not receive any unexpected bills from U.S. Customs and Border Protection (CBP) or the courier upon delivery.
- No additional payments will be required when receiving your package.
- The final amount you see at checkout already includes everything necessary for smooth delivery to your door.
Why we do this
Due to recent changes in U.S. import regulations (including the suspension of the previous de minimis exemption), almost all international shipments to the USA are now subject to duties and formal customs processing. To protect our customers from surprises and delays, we have chosen the DDP (Delivered Duty Paid) shipping terms for the USA. Under these terms, the seller (FuzzyRoom) assumes full responsibility for paying all import-related fees.
What is included in the price we pay:
- Standard U.S. import duties (varies by product category)
- Any additional tariffs or surcharges currently in effect for goods originating from Ukraine
- Customs brokerage and processing fees
- Other applicable import charges
Please note: The exact amount of duties depends on the declared value of the goods, their HS code (product category), and current U.S. trade regulations. We calculate and cover these costs in advance so you don’t have to worry about them.If your order is particularly large or has a high declared value, our managers may contact you to confirm details before shipping.
We always aim for the most optimal and transparent solution..